> For the complete documentation index, see [llms.txt](https://blackboard-fi.gitbook.io/blackboard-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://blackboard-fi.gitbook.io/blackboard-docs/resources/troubleshooting.md).

# Troubleshooting

Common issues and how to fix them.

## Login / Account

### Can't log in

* Check internet connection
* Clear browser cache and cookies
* Try a different browser
* Disable VPN if active

### Want to change social login

Not currently supported. Create a new account to use a different login method.

## Deposits & Withdrawals

### Deposit not showing

* Confirm block confirmations are complete — processing varies by network
* Verify you sent to the correct network
* If not visible after 3 minutes, contact support

### Sent to wrong network

Assets may be difficult to recover. Contact <support@blackboard.fi>.

### Withdrawal stuck

* Margin allocated to open positions cannot be withdrawn
* Check available balance
* Network congestion may cause delays

## Trading

### Order not filling

* **Limit orders**: Market price may not have reached your level
* **Low liquidity**: Large orders on thin markets may not fill immediately

### Slippage too high

* Use limit orders instead of market
* Reduce order size
* Trade during high-liquidity periods

### Unexpected liquidation

* High leverage amplifies small moves
* Funding rate settlements may have reduced your margin
* See [Liquidations](/blackboard-docs/trade/liquidations.md)

## Session Key

### Session Key expired

Create a new one. Approve the signature in your wallet.

### Trading without a Session Key

Possible — but requires a wallet pop-up approval for every trade.

## Other

### Page not loading

* Refresh browser
* Clear cache
* Try incognito mode or a different browser

### Contact Support

| Channel   | Contact                 |
| --------- | ----------------------- |
| **Email** | <support@blackboard.fi> |

{% hint style="warning" %}
The support team will never ask for your private key, seed phrase, or password. Anyone who does is a scammer.
{% endhint %}